Guestlist
The guestlist & lanes
How tickets move across the board, what the Clear rail does, and the three ways to lay out your queue.
Find a ticket or a lane that is not visible
- Search by guest name or order number in the register search field. Clear the search to show all matching lanes again.
- In Board layout, look under Other lanes. Select the lane to open it beside active work. A lane can contain waiting guests even when it is not an active column.
- Use the layout dropdown to switch between Board, POS mode, and Wait list. POS mode keeps every lane open; Wait list shows open tickets in a list.
- If a ticket says Open on another POS, coordinate with that operator before continuing it.
Pressing Enter in ticket search opens customer check-in. Searching alone does not create a ticket.
The six lanes
| Lane | What it holds |
|---|---|
| Pending Online | New online orders that nobody has accepted yet. |
| In Store | Walk-ins who just checked in. |
| Queue | Guests waiting for a budtender. Always visible on the board. |
| Ready to Go | Filled walk-in tickets — the guest has been notified. |
| Online | Accepted online orders, and filled online orders after Notify. |
| Employee | Employee check-ins. |
Drag any card between lanes, or open the ticket and use the lane selector. Moves are instant on every register.
Three layouts: Board, POS mode, Wait list
The layout dropdown in the guestlist bar switches between three formats (saved per device):
- Board — the smart board. Lanes with active work stay open; idle lanes collapse into the Clear rail.
- POS mode — classic view: all six lanes always open, drag tickets between columns.
- Wait list — one list of every open ticket, longest wait first.
How the Board decides what stays open
A lane stays expanded when it contains real work:
- A ticket with pick items still to pull (units left to scan),
- An ADD ON waiting on the vault, or
- A ticket open on a POS register right now (you’ll see “Open on POS 2 · name” on the card).
Everything else tucks into the Clear rail on the right — the tickets are still in their lanes, just out of the way. The Queue lane never collapses.
- Tap a lane chip in the Clear rail (it shows a ticket count) — the lane slides open next to the active work.
- Work the tickets, then tap the lane’s header to send it back to Clear.
Wait list: one-tap lane advance
In Wait list format each row shows a Lane badge and — when there’s an obvious next step — a single advance button:
- In Store or Employee → → Queue
- Pending Online → → Online (accepts the order)
Filled tickets show Notify instead: it moves walk-ins to Ready to Go and online orders to Online, and stamps the ready time.
Search and live updates
- The search box (Search tickets… Enter to check in) matches names, order numbers, phone, notes, and lanes. Press Enter to jump into check-in for that name; Esc clears.
- New work flashes onto the board with a toast: “Pick ticket: …”, “ADD ON for vault: …”, or “Online order: …”. All registers stay in sync automatically.