After the sale
Returns, voids & sale history
Reprint receipts, take returns with or without restocking, and void mistakes.
Why Confirm return is disabled or the refund differs
- Open Today's sales and select Return for the original sale.
- Select the returned items and quantities. No items are selected automatically.
- Review the estimated refund. Discounts, loyalty, and tax are allocated from the original sale, so it can differ from the current product price.
- Choose whether the returned product goes back to stock and select the refund tender. Neither choice is made for you.
- Confirm only after checking the items, amount, tender, and stock destination. The server validates the final refund.
If confirmation remains disabled, check for a missing item, quantity, tender, or restock choice. Do not create a second return to work around an uncertain result; check sale history first.
Finding a past sale
- The top-bar clock icon (Today's sales) opens Recent sales — today’s completed sales with totals.
- On a customer’s ticket, Purchase history shows their sales across all visits, with an All store sales toggle.
Each row offers Receipt (reprint), Return, and Void. Returned and voided sales are labeled with pills.
Processing a return
- Open the sale and press Return, then choose the items and quantities.
- Answer Was the product returned to the shelf? — Yes: restock shelf puts inventory back; No: do not restock leaves it out (damaged, disposed).
- Pick Cash refund or Debit refund and press Confirm return.
Voiding a sale
Void reverses the whole sale: stock goes back on the shelf and the sale is struck from totals. If the sale already posted to Metrc, a cancel is queued automatically.
Permissions Return and Void both require the Void completed sales permission — budtenders without it will see the actions disabled.